VIGIL
Player Intelligence Platform
The player at Table 3 is winning too much. Prove it.
VIGIL is the compliance execution layer for regulated gaming operators — not just a monitoring tool, but a closed loop from detection to documented action. Statistical evidence, immutable records, and compliance-grade documentation that holds up when a regulator asks the question.
88 data points · 8 behavioural archetypes · Real-time AP detection · AML, RG, EDD & VIP modules · Global intelligence feed across 17+ jurisdictions · Every confirmed assessment is immutable, attributed, and audit-ready.
Platform Capabilities
Most compliance teams are working from spreadsheets and observation. VIGIL replaces that with structured intelligence your regulator can interrogate.
Player Assessment
A player wins £240,000 on two hands of blackjack. What's the probability of legitimate play? VIGIL calculates it — Z-score deviation, statistical analysis, and composite risk scoring from 0–100 that your regulator can interrogate. Game-calibrated for Roulette, Baccarat, Blackjack, TCP, UTH, Craps.
Behavioural Profiling
Not all risk looks the same. A Grinder plays differently to a Volatile player — and both require a different response. VIGIL classifies every player into one of eight archetypes: Controlled · Recreational · Chaotic · Volatile · Bonus-Driven · Grinder · Dormant. Archetype drives the compliance and commercial action.
88 Data Points
Session timing, bet patterns, device changes, deposit velocity, loss rates, win streaks — every signal that matters to your compliance case is captured, structured, and stored with every confirmed assessment. Nothing left to memory or a spreadsheet.
AP Detection
78% banker bias across 12 sessions. Consistent basic strategy on blackjack. Sector clustering across 200 roulette spins. VIGIL detects the patterns experienced operators recognise — baccarat banker bias, basic strategy confirmation, sector bias, bet ramping, shuffle timing — and documents them to the standard that counts.
RG Signal Engine
By the time a player self-excludes, the harm is done. VIGIL surfaces the signals first — deposit acceleration, night session rates (>25% = flag), consecutive loss patterns, at-risk composite score — before the crisis, not after the complaint.
Commercial Intelligence
A HIGH-risk flag doesn't end the relationship — it changes it. VIGIL layers commercial signals alongside compliance data: 30-day churn likelihood, bonus dependency ratio, wallet share estimate, NGR velocity, and next best actions for your host team.
Intelligence PDF
One click. Eleven pages. Every bet, every session, every flag — packaged into a compliance-grade PDF with signed assurance statement attached. Intelligence Profile first, full statistical analysis behind it. The document that gets you through a regulatory interview.
Immutable Records
The record you file today cannot be edited tomorrow. Each confirmed assessment is timestamped, officer-attributed, and locked with a unique reference ID. Corrections create versioned records. An evidential chain that holds up under FIU scrutiny, licence review, or tribunal.
Intelligence Profile
Every player has a full intelligence dossier — four panels, live-updated with every confirmed assessment. The document you hand to your regulator, not a spreadsheet you scrambled together.
Not just a report tool — a complete player intelligence dossier.
Deployment Options
Land-based surveillance teams work differently to iGaming compliance teams. VIGIL adapts to your workflow — not the other way around.
Land-Based
Built for the floor. Designed for how your surveillance and compliance teams actually work.
- Officer-led assessment flows with structured sign-off
- Game-specific templates — Roulette, Baccarat, Blackjack, TCP, UTH, Craps
- Session-by-session intelligence building per subject
- Immutable records with officer attribution and unique reference
- Intelligence PDF output — regulator-ready, one click
- Electronic shoe integration — roadmap
iGaming
VIGIL runs quietly behind your platform — capturing player behaviour, running the analysis, and surfacing concerns without interrupting a single session.
- Connects to your existing platform — no manual data entry, no extra work for your team
- Captures session timing, device changes, deposit patterns, and game behaviour automatically
- Completes a full player assessment the moment a session closes
- Responsible gambling signals surface to your team before a complaint is made
- Instant alerts when a player hits HIGH or CRITICAL — delivered wherever your team needs them
- Builds a behavioural history across every session, not just the most recent one
Omni-channel
The same player at your VIP table tonight, online tomorrow. One profile. One risk picture. No gaps.
- Unified player profiles across venues and platforms
- Behavioural continuity — land-based intelligence meets online signals
- Cross-channel archetype reconciliation per player identity
- Single compliance record regardless of access channel
- Consolidated reporting across all operations
- Global intelligence feed reflects full portfolio exposure
Platform Modules
Intelligence Dashboard
Everything your team needs to see at a glance — active players, risk flags, critical counts, and the latest assessment activity. The one screen your compliance lead opens every morning.
Player Intelligence Profile
A full dossier on every player — behaviour pattern, financial signals, responsible gambling indicators, and integrity flags — all updated automatically with each confirmed assessment.
Assessment History
A permanent, searchable record of every assessment ever filed. Filter by risk level, game, or officer. Combine multiple assessments for the same player into a single consolidated view.
Global Intelligence Feed
See what is happening across every jurisdiction your operation touches, in real time. Flag concentrations, risk trends, and compliance alerts — across land-based, online, and combined operations.
Notifications
When a player is flagged HIGH or CRITICAL, your whole licensed team knows immediately. Each alert includes the session context, the risk reason, and a clear recommended next step.
Administration
User access, data retention, audit logs, and system configuration — all in one place. Restricted to master-role administrators. Everything is logged.
In Practice
A Baccarat player has visited six times over three months, consistently winning above expectation. The surveillance officer opens VIGIL and pulls up the player profile — previous sessions, risk trajectory, and the Intelligence Profile showing 78% Banker bias across all sessions. They confirm a new Player Assessment: the system calculates Z-score 3.4σ, classifies HIGH risk, surfaces the AP detection flag, fires a notification to all operators, and generates an immutable intelligence PDF — Intelligence Profile first, full assessment behind it. The whole process takes minutes. The documentation is bulletproof.
Technical
This is what VIGIL produces.
Every confirmed assessment generates an immutable 10-page intelligence record. Here's a real example — generated from a Blackjack assessment with synthetic demo data.
Your next regulatory review is coming.
Will your documentation hold up? VIGIL is available to licensed gaming operators. Get in touch to discuss access.